Refund Policy
How cancellations, coins, and featured listings are refunded on Fittin OS — and how any refund actually reaches you.
1. What this policy covers
This policy explains when a booking cancellation on Fittin OS qualifies for a refund, how coin purchases and featured listings are handled, and how any refund is actually paid back to you. It applies to Clients booking sessions with Professionals through the platform.
2. Booking cancellations
How much of a session's payment is refunded depends on how far ahead of the scheduled time you cancel:
| Cancelled | Refund |
|---|---|
| 24 hours or more before the session | 100% |
| 6 to 24 hours before the session | 50% |
| Less than 6 hours before the session | 0% |
These windows and percentages are the platform's configured policy and are shown again at the time you cancel, before you confirm.
3. Coins
Coins are an in-platform currency used for actions like unlocking a requirement conversation beyond the first free message, or paying to feature a listing. Coins are non-transferable between accounts and, once spent, are non-refundable — the same as stated in our Terms and Conditions. Unspent coin balances are not currently eligible for a cash refund.
4. Featured listings
Payment (in coins or direct payment) to feature a service listing for a limited period is non-refundable once the featured placement has started, since the visibility benefit has already begun being delivered.
5. How a refund is paid
- Refunds are processed back through Cashfree, our payment partner — the same method the original payment was made with.
- Once a refund is approved, it may take additional time to reflect in your account depending on your bank or payment method.
- Fittin does not hold or store your card, UPI, or bank details — Cashfree handles the refund transfer directly.
- If Cashfree is temporarily unavailable, refund processing may be delayed until service is restored; the refund itself is not cancelled.
6. Disputes and exceptions
If you believe a booking was cancelled by a Professional, that a no-show was recorded incorrectly, or a payment issue needs manual review, raise a support ticket through the platform. Our team reviews these individually and can approve a refund outside the standard tiers above where it's clearly warranted — this is handled at our discretion, as described in our Terms and Conditions.
7. Changes to this policy
We may update these cancellation windows or refund percentages as the platform evolves. Any change applies to bookings made after the update — not retroactively to a booking you've already confirmed.
8. Contact us
Questions about a specific refund? Reach out:
Fittin Health and Fitness LLP
fittinofficialindia@gmail.com