Terms and Conditions

• You must be at least 18 years old to create an account.
• You must provide accurate information when signing up and keep your login credentials confidential.
• Professionals must complete identity verification (via our verification partner, API Sathi, using a consented DigiLocker flow) and, where applicable, submit certification documents before they can list or accept services. Verification is reviewed and approved by our admin team — being verified by the provider doesn't automatically mean you're live on the platform.
• You're responsible for all activity that happens under your account.

Fittin OS is a marketplace that connects Clients with independent fitness Professionals. We provide the platform — the discovery, booking, messaging, payment, and verification tools — but:

• Professionals are independent service providers, not employees or agents of Fittin. We don't supervise how a Professional delivers their service.
• Fittin is not a party to the fitness services themselves. Any agreement to train, coach, or provide a fitness service is between the Client and the Professional.
• We make reasonable efforts to verify Professional identity and certifications, but we do not guarantee the quality, safety, or outcome of any service booked through the platform.

Fittin OS has three account types:

• Client — browse, book, and pay for services from Professionals.
• Professional — list services, manage availability, accept bookings, and receive payments/payouts, subject to completed verification.
• Admin — Fittin's internal team, with access to review verifications, moderate reported content, and manage platform operations. Admin actions are logged for accountability.

You may only use the role(s) assigned to your account.

• Clients book available time slots listed by Professionals. Slots are locked at the time of booking to prevent double-booking.
• Cancellations are subject to tiered policies (e.g. free cancellation up to a certain window before the booking, partial or no refund closer to the appointment). Specific cancellation windows and any associated fees will be shown at the time of booking.
• No-shows — by either party — can be reported through the platform and may affect account standing.
• On the day of a booking, live location tracking may be available so both parties can see trip progress. This only runs while a booking is active.
• After a booking is completed, the Client may leave a rating and feedback as part of closing out the session. There isn't a separate option to edit or delete a review once submitted — please make sure your feedback is accurate before confirming.

• Payments for bookings, coin purchases, and featured-listing upgrades are processed through our payment partner, Cashfree. Fittin does not store your card, UPI, or bank details.
• Coins are an in-platform currency used for certain actions, such as unlocking a lead/requirement response or featuring a listing. Coins are non-transferable between accounts and, unless otherwise stated, non-refundable once used.
• Requirement responses: the first message a Professional sends in response to a Client's requirement is free; continuing that conversation may require coins.
• Professional payouts are calculated from completed, eligible bookings and released to Professionals according to our payout schedule. We maintain an internal transaction ledger to keep balances accurate.
• Refunds, where applicable, are processed back through Cashfree and may take time to reflect depending on your bank or payment method.
• If our payment provider is temporarily unavailable or unconfigured, payment-related actions may be paused platform-wide until service is restored.

• Professional identity verification is performed via API Sathi using a consented DigiLocker flow. We do not independently verify information beyond what our verification partner and admin review confirm.
• Certification documents are self-submitted by Professionals and reviewed by our team; Fittin does not independently confirm the authenticity of third-party certifying bodies.
• We reserve the right to suspend, reject, or revoke a Professional's verification status if we find inaccurate, fraudulent, or outdated information.

Conversations between Clients and Professionals should stay respectful and on-platform.

You may report or block another user directly from a conversation. Reported conversations are reviewed by our admin team for moderation purposes.

The following are not allowed on Fittin OS:

• Harassment, abuse, or discriminatory behavior toward other users.
• Circumventing the platform to avoid fees (e.g. soliciting off-platform payment to bypass the marketplace).
• Posting false, misleading, or fraudulent information — including fake certifications or fake requirements.
• Attempting to interfere with or exploit the platform's systems, including payments, coins, or verification.

Violating these terms may result in a warning, suspension, or permanent removal from the platform, at our discretion.

Professionals may pay (via coins or direct payment) to boost the visibility of a service listing for a limited period. Featuring a listing does not guarantee bookings — it only affects visibility/placement.

If something goes wrong with a booking, payment, or another user's conduct, you can raise a support ticket through the platform, and our team will review it.

We may act as a mediator between Clients and Professionals in a dispute, but we are not obligated to resolve disputes on either party's behalf, and any decisions we make regarding refunds, account status, or moderation are made at our discretion.

• You may delete your account at any time, subject to any pending bookings, payouts, or legal/financial retention requirements.
• We may suspend or terminate an account that violates these Terms, provides fraudulent information, or poses a risk to other users or the platform.
• Certain records (such as verification and transaction history) may be retained after account closure as required by law or for legitimate business purposes such as dispute resolution.

Fittin OS is provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• We are not liable for the actions, omissions, or quality of service provided by any Professional or Client.
• We are not liable for indirect, incidental, or consequential damages arising from your use of the platform.
• Our total liability for any claim relating to Fittin OS is limited to the amount you paid us in the preceding 3 months, where applicable.

(This section, along with indemnification and governing law, is currently a placeholder pending formal legal review — see note at the end of this document.)

We may update these Terms from time to time. If we make material changes, we'll notify you through the platform or by email. Continuing to use Fittin OS after changes take effect means you accept the updated Terms.

These Terms shall be governed by the laws of India. (Specific jurisdiction/venue to be finalized upon legal review.)

Questions about these Terms? Reach out:

Fittin Health and Fitness LLP